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Req ID:  3934

Joliet, IL, US, 60431

Spec, Card Services I

FT/PT:  Full-Time

First Midwest, with assets over $16 billion, is the premier relationship-based banking franchise in the dynamic Chicagoland banking market. As one of the Chicago metropolitan area's largest independent bank holding companies, First Midwest provides the full range of commercial, retail banking, and wealth management services through some 120+ offices located in communities in metropolitan Chicago, Northwest Indiana, Central and Western Illinois, and Eastern Iowa. 


This position is responsible for Bank Card functions including Regulation E disputes and chargebacks as well as ATM research and exceptions.  Provides card support to FMB sales staff and acts as a back up to other Card Services team members.

  • High School Degree required
  • 2-5 years banking experience
  • Basic understanding of Regulation E preferred
  • Proficient in Microsoft Office Suite particularly Word, Excel and Outlook
  • Experience using Windows 7 or higher, Lotus Notes and FIS systems preferred
  • Experience processing Regulation E disputes preferred
  • Strong understanding of general accounting principals
  • Experience using Optima Imaging preferred
  • Previous reconciliation experience a plus
  • Team oriented individual
  • Basic organizational and communication skills
  • Strong office, PC and time management skills
  • Ability to prioritize daily tasks and issues
  • Problem solve and exercise good judgment based on the banks policy and procedure
  • Must be able to perform all card services support functions
  • Retrieve daily FIS system reports
  • Prepare, review, process and log daily Regulation E card disputes and chargebacks
  • Monitor and close disputes according to Regulation E and Network timeframes  
  • Contact merchants or fraud department for additional assistance
  • Process daily general ledger entries
  • Send correspondences to clients in accordance with Regulation E timeframes
  • Reconcilement of department general ledgers and bank controlled accounts
  • Research and process daily ATM withdrawal and deposit differences
  • Send electronic adjustments
  • Review daily ATM armored carrier reports
  • Retrieve daily reports using Optima
  • Scan and index documentation into Data Warehouse (Optima, network drives, etc.) 
  • Daily consumer credit card payment reporting and wire transfers
  • Instant Issue debit card stock and supply ordering, testing, printing and reconciling    
  • Actively participate in weekly department meetings
  • Assist with monthly departmental reports
  • Participate in all required compliance training sessions
  • Perform daily functions in a timely manner without jeopardizing quality and accuracy
  • Perform all duties with respect for confidentiality of client information
  • Perform back up duties of other team members as needed
  • Perform other duties as assigned by department supervisor and/or manager

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here and Supplement here.

Nearest Major Market: Joliet
Nearest Secondary Market: Chicago

Job Segment: Bank, Banking, Accounting, Quality Assurance, Data Warehouse, Finance, Technology