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Req ID:  3596

Joliet, IL, US, 60432

Encompass Administrator

FT/PT:  Full-Time

First Midwest, with assets over $16 billion, is the premier relationship-based banking franchise in the dynamic Chicagoland banking market. As one of the Chicago metropolitan area's largest independent bank holding companies, First Midwest provides the full range of commercial, retail banking, and wealth management services through some 120+ offices located in communities in metropolitan Chicago, Northwest Indiana, Central and Western Illinois, and Eastern Iowa. 


Responsible for system set-up, configuration and on-going application administrator duties for banking applications. Liaison between software vendor(s) and FMB.  Works with FMB employees to facilitate accurate usage of application(s); ensures compliance with bank and industry requirements; maintains issue and enhancement logs; provides troubleshooting for escalated issues; and works with management, business units and vendors to meet Service Level Agreements.  Remote office will be considered for highly qualified candidates.

  • Bachelor’s degree in a technology or financial related field or equivalent experience
  • 5+ Years of System Admin experience required with expertise in business requirements planning, process mapping, and interfacing with business leaders to determine systems priorities
  • Initiative and ability to build relationships with system stakeholders
  • Excellent organizational, data gathering, documentation and follow-up skills
  • We preferred expertise with systems administration of mortgage or consumer loan origination systems like Encompass, LazerPro, CRIF ACTion, and DecisionPro.
  • Advanced skills with Excel, Word, and Visio.
  • Experience in process discovery, implementation and management
  • Proven track record in meeting deadlines, quickly and accurately troubleshooting issues, problem-solving and communicating with other business units
  • Position may require local to other branch or meeting locations

#LI-DF1  #CB

  • Application Management for current and future banking applications, Encompass, LazerPro, CRIF ACTion and DecisionPro.
  • May mentor and provide assistance to junior members of the team.
  • Application Configuration/Set-Up including: business rules, process flow/rules, data translation, product definition/maintenance, rate updates, import of external data, and configuration documentation.
  • Adept at problem solving; able to respond to unforeseen events that can have a direct impact on services to users
  • Uses logic, reasoning, and good judgment to independently identify the strengths and weaknesses of alternative solutions, approaches or conclusions to complex problems/situations
  • Needs to be a highly motivated, articulate and able to work independently with high speed of execution with attention to detail; makes timely decisions
  • Data mapping, field mapping, compliance updates, product and pricing updates/changes, and monitoring.
  • Perform routine maintenance of database information and system workflow to ensure optimal system performance.
  • Manage, define and implement application releases/updates including: assessment, coordination, planning, documentation, training and communication to end-users.
  • Provide end-user application support including: change/enhancement requests, project creation and ownership, configuration fixes, product additions/deletions/corrections, business rule/process questions/answers/troubleshooting, product and field level knowledge and support for other processes, accept reporting requests, and escalation to internal or external vendors.
  • Ensure that applications/products are compliant, accurate and timely.
  • Proactively monitor product issue/request queues to prevent and address issues quickly.
  • Establish processes to ensure Service Level Agreements are met or exceeded.
  • Develop reports, dashboards and processes to continuously monitor data quality and integrity.
  • Establish good working relationships with external vendors.
  • Assist with any special projects or other duties as assigned by management

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here and Supplement here.

Nearest Major Market: Joliet
Nearest Secondary Market: Chicago

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