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Req ID:  4178
Location: 

Gurnee, IL, US, 60031

IT Technical Support Specialist II

FT/PT:  Full-Time

First Midwest, with assets over $18 billion, is the premier relationship-based banking franchise in the dynamic Chicagoland banking market. As one of the Chicago metropolitan area's largest independent bank holding companies, First Midwest provides the full range of commercial, retail banking, and wealth management services through some 120+ offices located in communities in metropolitan Chicago, Northwest Indiana, Central and Western Illinois, and Eastern Iowa. 

POSITION SUMMARY:

Provide first level IT support during and after hours for the users on all current software and hardware. Responsible for repairs on computer systems, hardware and computer peripherals.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS:
  • High school diploma or equivalent GED required
  • Additional college coursework in computer science preferred
  • 3 plus years working experience in Windows Operating Systems
  • Microsoft Office O365
  • 3 plus years troubleshooting desktop/laptop computer issues
  • 3 plus years exposure to hardware/software troubleshooting
  • A+ Certification preferred
  • IBM Certified preferred
  • Strong team player with excellent communication skills (verbal/written)
  • Ability to maintain professional demeanor under stress
  • Ability to work independently and as part of a cohesive team
  • Position may require the need to travel to other branch or meeting locations.
  • Ability to occassionally work flexible shifts and to adapt to changing work schedules

#LI-DF1   #CB

DUTIES/RESPONSIBILITIES:

Responsible for providing hands-on field work for hardware repair and maintenance during and after hours as necessary:

  • Maintains, analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals
  • Maintains spare parts inventory for hardware repair and maintenance per region
  • Documents, maintains, upgrades and replaces hardware and software systems
  • Timely response (per defined standards) to dispatches for system issues, repair and maintenance and IS requisitions
  • Labels, pulls, and terminates cable
  • Troubleshoot problems associated with system issues/hardware repair and documents efforts in the ITSM tool for future problem resolution
  • Completes required paperwork, such as : checklist, timesheets, service requests and incidents

Responsible for Technical Project Implementation:

  • Participates in the implementation of hardware / software rollouts and upgrades as directed
  • Assist with maintaining an on-line computer hardware inventory/asset management system

Responsible for participating in new/closed site technical implementation and other miscellaneous facility and technical projects:

  • Participates in new site installations and facility projects as necessary
  • Provides cutover support for new sites as directed and as necessary

First Midwest Bank continually looks for highly motivated and talented individuals. Our people are critical to the Bank's strategy and success. In return we offer competitive salaries, a bonus plan, outstanding benefits like 401K plus 6% company contribution, generous vacation plan, certification and continuing education support, and opportunities for career growth.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here and Supplement here.


Nearest Major Market: Chicago

Job Segment: Technical Support, Bank, Banking, Information Systems, Computer Science, Technology, Finance